Virtusa vacancy for the post of Senior Software Engineer Posts ; Bachelor’s Degree/Master’s Degree. Virtusa Corporation (NASDAQ: VRTU) is an American information technology services company founded in 1996 in Sri Lanka and has its headquarters in Southborough, Massachusetts, United States. The company provides IT consulting, business consulting, systems implementation and application outsourcing services to large enterprises and software vendors. The company has several delivery centers in India and Sri Lanka with the ones in Hyderabad, Chennai and Colombo being the largest.
In this job announcement , Virtusa Corporation announces the vacancy for the post of Senior Software Engineer , having work location in Hyderabad, Andhra Pradesh.
Interested and Eligible candidates can apply through online mode & candidate will be recruited for full time or for permanent .
Required skills : Salesforce
Job Designation: Senior Software Engineer.
Education Qualification: Bachelor’s Degree/Master’s Degree.
Experience Level: 3+ years.
Responsibility & Eligibility of an candidate
3 years experience in Production support
Good experience of handling L2 support for Salesforce
Willing to work on shifts on rotation basis (24×5)
Very good problem solving skills
Good exposure to Service Management lifecycle and standard tools
Ability to quickly analyse issues and decide whether it should be handed in L2 or moved to L3
Strong communication skills verbal and written, ability to effectively communicate with different stakeholders
Incident and Service Request Management response and resolution as per defined Service Levels
Incident, Problem, Change and Configuration Management
Work on scheduled tasks as part of Change and Release Management
Perform scheduled tasks as per defined frequency and SLAs
Proactive monitoring of error logs for patterns
Provide inputs for Weekly and monthly reports
Work on Service Improvement plan
Create and maintain technical documentations
Salesforce Support Exp.
DIRECT LINK TO APPLY , CLICK HERE